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Privacy Policy

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Privacy Policy

Villa Escape In is committed to protecting the privacy and security of your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. This policy details our practices regarding the collection, use, and protection of your personal information. By booking with us, you consent to the terms outlined in this policy.

1. Data Principal and Data Fiduciary

  • Data Principal (You): The individual to whom the personal data relates.
  • Data Fiduciary (We): Villa Escape In, which determines the purpose and means of processing your personal data.

2. Personal Data We Collect

We collect and process personal data necessary for providing our services. The types of data we may collect include:

  • Identity and Contact Data: Name, address, email address, mobile number, and government-issued identification (such as Aadhar, PAN, or Passport details) as required for check-in and legal compliance.
  • Transaction and Financial Data: Details of your bookings and payments (processed securely via our third-party payment gateways; we do not store your full payment card information).
  • Booking and Stay Information: Arrival and departure dates, number of guests, preferences, and special requests.
  • Technical Data: Your IP address, browser type, and other information collected via cookies or similar technologies when you visit our website.
  • Communication Data: Records of your communication with us via phone, email, or other means.

3. Purpose of Processing Your Personal Data

We process your personal data for the following lawful purposes as defined under the DPDP Act:

  • To Fulfill Contractual Obligations: To process your booking, confirm your reservation, and manage your stay at our villa.
  • For Legal Compliance: To comply with legal requirements, including guest registration mandated by local authorities.
  • To Ensure Safety and Security: To verify your identity and ensure the safety of our property and other guests.
  • For Communication: To send you booking confirmations, important updates about your stay, and to respond to your inquiries.
  • For Marketing: With your specific, informed, and unambiguous consent, we may use your contact information to send you promotional offers and newsletters. You have the right to withdraw this consent at any time.

4. Consent and Withdrawal of Consent

We will only process your personal data with your explicit consent, which is obtained through clear affirmative action (e.g., ticking a checkbox during the booking process). You have the right to withdraw your consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services.

5. Sharing and Disclosure of Personal Data

We will not sell, rent, or trade your personal data. We may share your information only with trusted third-party partners who assist us in our business operations, such as:

  • Payment Gateways: For secure payment processing.
  • Law Enforcement Agencies: If required by law or a court order.

We ensure that all third parties we engage are committed to data protection and process your data in compliance with this policy.

6. Data Security and Retention

We have implemented reasonable security safeguards to protect your personal data from unauthorized access, loss, or misuse. Your data is stored on secure servers and protected by appropriate technical and organizational measures. We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Indian law.

7. Your Rights as a Data Principal

Under the DPDP Act, you have the following rights:

  • Right to Access: You can request a summary of the personal data we process about you.
  • Right to Correction & Erasure: You can request the correction of inaccurate data or the erasure of your personal data when it is no longer necessary for the purpose for which it was collected.
  • Right to Grievance Redressal: If you have a grievance regarding our data processing, you can contact our designated Grievance Officer.
  • Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.

8. Grievance Redressal

If you have any questions, concerns, or grievances regarding our Privacy Policy or data processing practices, please contact our designated Grievance Officer:

Grievance Officer: [Name of the Grievance Officer – if you have one, or state the contact person] Email: escapeinvilla@gmail.com Mobile: +91 7639217861

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or in legal requirements. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically.

10. Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes arising from it will be subject to the exclusive jurisdiction of the courts of Tamil Nadu.

Villa Escape In